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Delivery
We strive to deliver your order quickly and safely to ensure the best shopping experience.
Processing Time
All orders are processed within 1–2 business days after confirmation.
Delivery Time
Local delivery: 2–5 business days
International delivery: 5–10 business days
Delivery times may vary depending on your location and customs procedures for international shipments.
Shipping Fees
Shipping costs are calculated at checkout based on the delivery location and order weight.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can track your shipment in real time.
Returns
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Period
You may return items within 14 days of receiving your order.
Return Conditions
The product must be unused and in its original packaging.
The product must not be damaged or opened.
Proof of purchase is required.
Non-returnable Items
For hygiene and safety reasons, we cannot accept returns for:
Opened cosmetic products
Used personal care items
Refund Process
Once we receive and inspect the returned product, we will notify you.
Approved refunds will be processed to your original payment method within 5–7 business days.
Help
If you have any questions about your order, products, or delivery, our support team is happy to assist you.
Customer Support
Our support team is available to help you with:
Product information
Order tracking
Returns and refunds
Payment assistance
Contact Us
Email: info@queenlotuseg.com
Phone / WhatsApp: +201063974606
Support Hours: Saturday – Thursday, 9:00 AM – 4:00 PM